Introduction
Klara is one of the leading digital health companies in the U.S. It offers a modern, HIPAA-compliant patient engagement platform that allows healthcare organizations to centralize and manage efficiently their patient communication, provide ‘contactless’ medical care, collaborate and coordinate efforts as a team, and automate tedious front-end tasks.
As a technical partner, Avenga has been assisting Klara through every stage of engineering their revolutionary platform and, has also helped them implement some advanced PM practices to accelerate and streamline both project planning and development processes.
Together with Klara’s in-house team, our experts have created (and keep enhancing to this day) something more than just an engaging virtual extension to practices’ brick-and-mortar offices.
Through dedication and a systematic approach to improvement, we’ve built an end-to-end patient experience tool that’s now handing around 2,5m messages per month and has become a go-to choice for organizations looking to enrich their services, boost the quality of medical care, provide clients with a world-class experience, no matter if they are seen virtually or in-person while increasing efficiency of operation.
Challenge
Patient engagement software development is very nuanced and our mission was to help Klara’s team engineer a comprehensive and intuitive tool for medical professionals that offers:
- a streamlined, efficient line of conversation with patients, their teams, and external providers;
- centralization and simplification of all patient communication;
- automation of a range of routine patient outreach processes;
- seamless integrations with EHR system practices already used.
Results
Advanced, comprehensive web and mobile applications that now, as Telemedicine is on its way to becoming a primary means of care in the time of the pandemic, are being used by solo-practices, leading pharma companies, enterprise-level hospitals, and large medical groups.
Unique functionality that goes far beyond digitizing patients’ visits and covers crucial workflows before and after appointments; Klara’s unique tool helps healthcare organizations modernize the way they connect with and monitor patients and thus enhance the quality of care they deliver.
The simplicity of design, usability, and high-level of security this HIPAA-compliant platform offers has made it one of the leading solutions in digital health. Currently, hundreds of medical teams across the U.S. use it to communicate with tens of thousands of their patients and about 2,5m of messages are being sent through the platform every month.
